Novel Coronavirus COVID-19

This information was last updated (effective 1pm) on Friday 22 October 2021.

With Alert Levels 3 and 2 in place across New Zealand we are conscious of balancing the safety, health and wellbeing needs of our patients, staff and medical specialists. We will continue to keep in touch with you if you have surgery scheduled at a Southern Cross hospital and thank you for your support with all additional safety measures outlined below.


Auckland and Waikato are at Alert Level 3

Surgical procedures have recommenced at our hospitals on an urgent priority basis.


The rest of New Zealand is at Alert Level 2

Surgical procedures have recommenced outside of Alert Level 3, with priority given to those requiring urgent care.


Patients

Patients in Alert Level 3 regions

  • Our hospitals and surgeons are working closely together to make sure that operations can be done safely. This may mean some higher risk procedures may be postponed.
  • Where there are cases of COVID-19 in the community, we are currently asking patients to take a COVID-19 test and bring their negative test results when they are admitted - by doing this you help keep our patients and staff safe.


Patients in all regions

  • Symptoms: Patients should not to come to our facilities if they feel unwell or have any of the following respiratory infection symptoms: a new or worsening cough, sore throat, shortness of breath, head cold symptoms (runny nose, sneezing, nasal drip), muscle aches or fatigue, loss of sense of smell or a fever.
  • At risk scenarios: You must not have been at a ‘location of interest’ shared by the Ministry of Health, or be self-isolating, or have been working in a quarantine facility, or have been working on our borders over the last 14 days. You should also not have had close contact with someone who has the above history.
  • Contacts: You should not enter our facilities if you have had close contact with someone with current, confirmed or probable COVID-19 OR other respiratory infection in the last 14 days OR been to a Location of Interest OR awaiting a Covid-19 test result.
  • Managing our environment: under Alert Level 3 and 2 rules, we will where practical, be maintaining a 2 metre physical distance in shared areas.
  • In line with Alert Level 3 and 2 rules you are required to wear a face mask in public areas of the hospital.
  • Please use the alcohol-based hand sanitiser which will be available at the hospital entrance, prior to coming into our hospitals.
  • Please record your visit using the Government Tracer App. You will find the QR code prominently displayed in our hospitals. Download the app here.


Visitors

Visitors in Alert Level 3 regions

  • Visitors are declined entry to our hospitals under Alert Level 3. This will be strictly enforced.
  • Anyone bringing patients to or from our hospitals will not be allowed entry inside our facility.
  • The only exception to this are designated caregivers necessary to support patients. Designated caregivers must be preapproved by the hospital General Manager. Designated caregivers must abide by the following rules:
      • Symptoms: Do not come to our facilities if you feel unwell or have any of the following respiratory infection symptoms: a new or worsening cough, sore throat, shortness of breath, head cold symptoms (runny nose, sneezing, nasal drip), muscle aches or fatigue, loss of sense of smell or a fever.
      • At risk scenarios: You must not have been at a ‘location of interest’ shared by the Ministry of Health, or be self-isolating, or have been working in a quarantine facility, or have been working on our borders over the last 14 days. You should also not have had close contact with someone who has the above history.
      • Contacts: You should not enter our facilities if you have had close contact with someone with current, confirmed or probable COVID-19 OR other respiratory infection in the last 14 days OR been to a Location of Interest OR awaiting a Covid-19 test result.
      • Managing our environment: under Alert Level 3 and 2 rules, we will where practical, be maintaining a 2 metre physical distance in shared areas.
      • In line with Alert Level 3 and 2 rules you are required to wear a face mask in public areas of the hospital.
      • Please use the alcohol-based hand sanitiser which will be available at the hospital entrance, prior to coming into our hospitals.
      • Please record your visit using the Government Tracer App. You will find the QR code prominently displayed in our hospitals. Download the app here.
  • Contractors and suppliers will not be allowed inside our hospitals except on essential business preapproved by the hospital General Manager. Essential contractors and suppliers must abide by the designated caregiver rules above.


Visitors in all other parts of New Zealand

  • Visitors are restricted under Alert Level 2. A maximum of one designated person or a caregiver is permitted to deliver you to the hospital on the day of your surgery and collect you on discharge. Visitors must also abide by the following rules:
    • Symptoms: Do not come to our facilities if you feel unwell or have any of the following respiratory infection symptoms: a new or worsening cough, sore throat, shortness of breath, head cold symptoms (runny nose, sneezing, nasal drip), muscle aches or fatigue, loss of sense of smell or a fever.
    • At risk scenarios: You must not have been at a ‘location of interest’ shared by the Ministry of Health, or be self-isolating, or have been working in a quarantine facility, or have been working on our borders over the last 14 days. You should also not have had close contact with someone who has the above history.
    • Contacts: You should not enter facilities if you have had close contact with someone with current, confirmed or probable COVID-19 OR other respiratory infection in the last 14 days.
    • Managing our environment: under Alert Level 3 and 2 rules, we will where practical, be maintaining a 2 metre physical distance in shared areas.
    • In line with Alert Level 3 and 2 rules you are required to wear a face mask in public areas of the hospital.
    • Please use the alcohol-based hand sanitiser which will be available at the hospital entrance, prior to coming into our hospitals.
    • Please record your visit using the Government Tracer App. You will find the QR code prominently displayed in our hospitals. Download the app here.


The Government's official COVID-19 advisory website offers a comprehensive and reliable information resource.